First of all, make sure your service provider is fully accredited. We have three ISO accreditations in Quality, Security and Service. Secondly, we recommend checking their service level agreement and asking who will be working on your account. Here at Datcom, we make sure you see the same friendly faces who really get to know your business. Thirdly, make sure your provider will proactively monitor your IT equipment – rather than sitting back and waiting for problems to crop up.