Remote IT Support
Top-notch support is just a click away
Remote IT support makes it easy for businesses and organisations across the UK to get instant help from Datcom experts. We can deliver fast, professional and effective IT support without visiting your site. Instead, we remotely access your devices using secure remote support software.
Minimise downtime for maximum productivity
Our fast response times with remote IT support mean we’ll quickly fix problems that could be holding up your team’s productivity.
Switch in a snap
We put our own expertise to work during the Covid 19 pandemic, migrating our teams to a work-from-home scenario, from a distance.
Just like companies up and down the land, when the pandemic hit, we had to move fast. Our challenge was to get 400 power users working from home within two days, while maintaining network access security and business continuity. We wanted to keep desktop applications and user experience as close to normal as possible and make sure all team members could access the resources they need to do their work well.
How we did it
We used our existing RDS infrastructure and quickly added more servers to meet the increased demand of home working. Security was a big concern, so we used Duo Security to make sure all users were working on a secure connection. Duo Security is a multi-factor authentication technology that requires a second method of authorisation to log in, not just a password.
We delivered a home working environment that’s robust enough to keep our business and data secure, and straightforward enough to ensure no-hassle business continuity for our team and clients. We experienced very little business disruption as a result of our fast, seamless switchover.
What our clients say about us
“The Datcom helpdesk guys are great. They use plain language and take over control remotely to sort out whatever the issue is. I’ve tried three other IT support firms and Datcom are the best by a long way. Highly recommend them.”