When we use the term IT managed services, we’re referring to the practice of outsourcing the responsibility for maintaining and managing your IT systems and processes. It’s an efficient alternative to the old break/fix model, where you call in IT experts only when something has gone wrong.
What is the definition of IT managed services?
What’s included in managed IT services?
Our managed IT services are tailored IT support and solutions for your business. We understand that small-to-medium business owners need tailored IT support you can trust. As busy, in-demand people, you also want reliable experts to take the weight off your shoulders when it comes to IT. That’s where Datcom comes in.
What makes a good managed IT service provider?
First of all, make sure your service provider is fully accredited. We have three ISO accreditations in Quality, Security and Service. Secondly, we recommend checking their service level agreement and asking who will be working on your account. Here at Datcom, we make sure you see the same friendly faces who really get to know your business. Thirdly, make sure your provider will proactively monitor your IT equipment – rather than sitting back and waiting for problems to crop up.