Outsourced IT Support
Outsource your support and solutions for total peace of mind
When something goes wrong, you want to get it sorted – and fast. When you choose support from Datcom, you can rest assured that you’ll always get help from people who really care about your business. No techy gobbledygook, just clear, friendly and efficient service, every time. We can visit you on site, or work remotely, it’s up to you.
The benefits of outsourced IT services
Our tailored support is easy to use, fully accredited and available 24/7. You’ll get to know us and we’ll get to know you, so you can be sure of first-class technical expertise delivered by the same friendly faces.
Outsourcing makes life easier
Reflex Gaming manufacture gambling machines and write games and software. They came to us looking for outsourced IT support.
It’s not unusual for today’s businesses to be heavily reliant on IT. But because Reflex Gaming’s product is also IT-based, they had even more reason than most to want to make sure all their systems, processes and hardware were aligned, efficient and protected.
How we did it
The team at Reflex Gaming recognised the benefits of choosing outsourced IT support over an expensive in-house team, so they chose to sign up with us for ongoing expert help. We assigned a dedicated team of account managers to pro-actively support our client, offering timely and comprehensive advice. Because we got to know Reflex Gaming’s business quickly and fully understood their needs and challenges, we’ve always been able to fix glitches quickly, usually with ‘right first time’ advice. We understand the financial restraints of small-to-medium businesses and we treat everyone’s budget with respect. So at no point did we try to ‘upsell’ or offer solutions and products that weren’t really needed.
We’ve now been working with Reflex Gaming for 10 years, so it’s safe to say that our honest and straightforward approach was well received by our client. We’re pleased to know that the team at Reflex Gaming are confident in Datcom, and rely on us to sort out their IT while they get on with running their business.
What our clients say about us
“Datcom have reliably provided us with first-class IT support, expertise and solutions for over ten years. Their prompt and professional service gives us complete peace of mind and allows us to focus on our core business.”