Outsourced IT Support

Outsource your support and solutions for total peace of mind

When something goes wrong, you want to get it sorted – and fast. When you choose support from Datcom, you can rest assured that you’ll always get help from people who really care about your business. No techy gobbledygook, just clear, friendly and efficient service, every time. We can visit you on site, or work remotely, it’s up to you.

The benefits of outsourced IT services

Our tailored support is easy to use, fully accredited and available 24/7. You’ll get to know us and we’ll get to know you, so you can be sure of first-class technical expertise delivered by the same friendly faces.

We get to the root of the problem

Have you ever hit a problem with your IT and eventually just given up trying to fix it? It’s something we hear a lot. Our managed IT support means we’ll get to the heart of the issue – often delivering extra efficiencies along the way.

No hidden charges

Take your pick from a range of flexible support packages and bespoke solutions, including 24/7 cover. Whether your system uses state-of-the-art technology or needs bringing up to date, we can help. We will take the time to understand your unique business inside and out, and develop a detailed plan that works for you. You’ll benefit from the expertise of an IT department with over 100 years of combined experience – for significantly less than the cost of one IT technician.

You’re in safe hands

Our experts are always on top of their game. We regularly update our training so that we stay ahead of current IT issues and threats. We’ll make sure that any problems you encounter are sorted out efficiently and effectively.

96% Positive Feedback

We’re proud of our 9.6 out of 10 customer rating (although we’re always chasing that other .4) We’re also happy to say that most of our clients have been with us for many years. Forming strong and lasting relationships with our clients is important to us. We think it’s one of the things that makes Datcom stand out from the crowd. So we have regular meetings and catch-ups with you and your team to discuss past performance and plan for the future.

Outsourcing makes life easier

Reflex Gaming manufacture gambling machines and write games and software. They came to us looking for outsourced IT support.

The challenge

It’s not unusual for today’s businesses to be heavily reliant on IT. But because Reflex Gaming’s product is also IT-based, they had even more reason than most to want to make sure all their systems, processes and hardware were aligned, efficient and protected.

How we did it

The team at Reflex Gaming recognised the benefits of choosing outsourced IT support over an expensive in-house team, so they chose to sign up with us for ongoing expert help. We assigned a dedicated team of account managers to pro-actively support our client, offering timely and comprehensive advice. Because we got to know Reflex Gaming’s business quickly and fully understood their needs and challenges, we’ve always been able to fix glitches quickly, usually with ‘right first time’ advice. We understand the financial restraints of small-to-medium businesses and we treat everyone’s budget with respect. So at no point did we try to ‘upsell’ or offer solutions and products that weren’t really needed.

The results

We’ve now been working with Reflex Gaming for 10 years, so it’s safe to say that our honest and straightforward approach was well received by our client. We’re pleased to know that the team at Reflex Gaming are confident in Datcom, and rely on us to sort out their IT while they get on with running their business.

What our clients say about us

“Datcom have reliably provided us with first-class IT support, expertise and solutions for over ten years. Their prompt and professional service gives us complete peace of mind and allows us to focus on our core business.”


Contact us

To discuss your specific needs, please get in touch. We’re always happy to help.

We’re ready to chat on all your favourite platforms