Managed IT Services
Expert tech support just the way you want it
Take the weight off your shoulders with tailored services for your business. From multi-building connectivity to secure home working, we can help. You can also reap the benefits of round-the-clock support delivered by the same friendly faces every time.
The benefits of managed IT services
There’s a phrase we often use here at Datcom – you do you.
Whether you’re a manufacturer or a retailer, a family business or a national enterprise, your skills and expertise are what makes your business successful. But it’s likely that digital services aren’t what you love doing most. That’s where we come in! By using Datcom as your digital team, you benefit from our rich experience and up-to-date expertise, leaving you free to get on with what you do best.
Make good choices
We’ll help you make the right digital decisions for your business – for the short and long term. Because we have a huge variety of clients, from small businesses to large organisations, we have the experience to deliver the best technology at a competitive cost.
Have you ever hit a problem with your IT and eventually just given up trying to fix it? It’s something we hear a lot. Our managed IT support means we’ll get to the heart of the issue – often delivering extra efficiencies along the way.
Make projects run smoothly
We build strong relationships with our customers and suppliers. Our partnerships across the IT industry, including brands such as Microsoft, Cisco, HP, Dell, Symantec, VMWare and Citrix mean we can often act as intermediaries, helping your projects run smoothly with no expensive or inconvenient surprises.
Optimise your infrastructure
Yes, that may sound a bit dull, but we promise it can make all the difference to your bottom line. A good quality network has never been as important as it is today. As the business and technology world continues to evolve, it is critical to resolve the issues you are facing with your IT infrastructure quickly and efficiently. Our managed IT services will not only improve your IT infrastructure but they will also keep your costs down.
Rely on great support
Take your pick from a range of flexible support packages and bespoke solutions, including 24/7 cover. We support everything from the latest technology right through to older systems that some IT support companies might not want to touch. We will take the time to understand your unique business inside and out, and develop a detailed plan that works for you. You’ll benefit from the expertise of an IT department with over 100 years of combined experience – without having to recruit, train or manage a single person.
Our managed services in action
How we listened to our client’s needs and created an IT infrastructure that enables success.
Keeping up with the ever-changing IT landscape is a tricky task if it’s not your specialty. That’s why our clients at Seacroft asked us to assess their IT infrastructure and get it fit for a successful future. The existing system was out of date and hampering the team’s ability to work effectively. Our challenge was to fully understand what was most important to them and make changes that would provide short-term benefits and smooth, optimised business operation for years to come.
How we did it
We split the task into bite-size phases. This ensured regular, accurate forecasting and made life easier for our client’s team members. Phase one was to migrate the team’s Gmail accounts and files over to Microsoft Office 365, taking care to back-up the information and set out a project plan and order. As emails and calendar entries were critical to the business, we met with the team every morning to outline the day’s tasks and answer any questions. File structure and permissions were discussed at length and security was at the forefront of every recommendation we made. We also took on liaison with all third parties, so that our clients were spared lots of meetings and back-and-forth conversations with suppliers.
We effectively delivered a stress-free migration to Office 365. This has allowed team members to seamlessly file share and work remotely. The Seacroft team are now totally comfortable calling up the service desk, because they know they’ll get great service and won’t be spoken to in tech jargon they don’t understand.
Our way of working also helped us to build a lasting relationship with the team at Seacroft. Daily meetings put our clients’ minds at ease and built trust from day one. It was clear that everyone at Datcom was up to speed on all aspects of the project and responded quickly to any spanners thrown in the works. We’re happy to say that our clients now know we’re all about ongoing service – not just a sales pitch. They also recognised their Datcom Account Manager as someone who always wants to do the right thing for them.
What our clients say about us
“We’ve received a high quality and friendly service at all levels, and always in a prompt and professional manner. I’ve always felt at ease with running our school network knowing that the Datcom Team are there to offer support when required.”
Beaumont Leys School