Our values

It’s how we behave that makes us different

“In today’s business society companies change their IT service provider if they are too expensive, not good enough or just not being provided with the quick efficient service they have been promised. I have found Datcom services prompt and good value, with good advice on making my business more cost-effective, which is why I have used them since 2007.” 

CEO, P Atkins Ltd

Service comes first

From the largest project to the smallest problem, our attention to detail means we deliver top quality work. We always give 100% commitment and constantly seek to improve the customer experience.

We get it done

When we see a problem, we don’t ignore it or assume someone else will handle it. We are empowered to take responsibility and do what’s right for our customers, team and company.

Quality in everything we do

At the heart of our commitment to quality is the virtuous circle of Document. Standardise. Monitor. Automate. Through this repetitive set of quality processes and checklists, we improve the quality of our support and services, sharing our knowledge amongst team members, and improving our work, day by day.

We’re never satisfied

Nothing is set in stone. Every process, procedure and system can be improved. We know that small, continuous and incremental improvements are better than large and complex moonshots.

We keep our promises

We do what we say we’ll do. We don’t make promises if we’re unsure if they can be kept. If surprises crop up, we do everything we can to keep our word. Relationships are at the heart of our success, so we treat each other fairly and nurture lasting, mutually beneficial relationships with our customers.

We’re curious, creative and innovative

We lead from the front, always staying ahead of the curve when it comes to systems, security and threats. Every one of us is encouraged to test ideas without fear of failure. Trying new things and exploring beyond our current understanding is how we improve.

Contact us

To discuss your specific needs, please get in touch. We’re always happy to help.

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