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Can you support us 24 hours a day?
Yes, we can provide IT support to you and your business 24 hours a day. Standard IT support is from 8am to 6pm, Monday to Friday.
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Will I get support on my mobile or tablet when I’m working away from the office?
When you take out a support contract with Datcom, it’s your users who are supported, regardless of which device they’re using. We take care to make sure extra devices are secure and supported giving you and your team the freedom to work anywhere.
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What’s the difference between remote and on-site support?
The majority of IT issues can be resolved remotely, but Datcom’s additional on-site support means that no matter what the IT problem is, you’ve got it covered. If the issue can’t be resolved remotely, for whatever reason, our engineers come to site.
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What is remote user support?
Using remote access software, we can support your employees as if we were sitting next to them. We can securely take control and investigate issues to quickly get to the bottom of things with minimal disruption.
