-
All our employees work remotely. Can you still support us?
We can provide the same expert level of support to you and your business whether you’re in an office or at home.
-
Our offices are spread nationally. Does that impact support?
Outsourced support means it doesn’t matter where your offices are. We support businesses all over the UK.
-
We need help developing our IT strategy. Is this something that can be outsourced?
Let us help you decipher the best long-term IT strategy for your business. Listening to your needs and future goals, we can help manage the IT strategy, while you look after the smaller steps.
-
We need support on the day-to-day management of IT. Is this something we can outsource?
Sometimes it’s the day-to-day tasks that take up your time, when you need your people focused on the bigger picture. Our engineers can take the weight of daily tasks for you.
-
We already have one person looking after our IT but they need help from time to time. Can we outsource IT support as and when we need it without a support contract?
Sometimes you just need one-off expert help. A group of support tickets can be purchased at once to dip into as and when you need it.
-
Is there a minimum or maximum number of users you can support?
The minimum number of users we support is 10. There is no maximum – the largest business we currently look after has 400 employees.
-
Will I need multiple contracts if I outsource our IT?
Our Fully Managed IT support provides one monthly subscription that covers everything your IT network needs to be secure and efficient.
-
Should we outsource our IT or recruit internally for an IT Manager?
An IT Manager is just one person. Outsourcing your IT means you have access to a raft of experience among multiple experts. From password changes and cyber security, to a future IT strategy, our team of specialists can help with a wide variety of things.
-
We already outsource our IT. How easy is it to switch IT providers?
Switching providers can seem daunting, but it’s something we do all the time, so we have the process finely tuned. We follow a procedure that takes around 2-4 weeks. We do most of the work, so you can carry on doing what you do best.
-
What are the benefits of outsourcing IT services?
Outsourcing your IT can save a lot of time, money and stress. Because we’re experts in what we do, we’ll get to the heart of your IT issues quickly. We’ll often solve problems you didn’t know you had, improving the efficiency of your business. In terms of budget, you’ll benefit from the combined decades of…
